Posts Tagged ‘software training’

Melcrum Social Media Survey

Sunday, August 15th, 2010

Early this year Melcrum, a privately held research and training company, conducted a survey of global use of social media among internal communications professionals. More than 2,600 people responded from 1,800 organizations.

We frequently hear from people about not only their confusion over how to best use social media, but about their uncertainty around its success. The findings of this survey show that people are pretty much evenly split over whether they think social media is an effective tool for internal communication.

Key findings were:

• The level of social media expertise and experience among the profession is poor with more training needed.
• More than half of global internal communicators say their organizations do not have a social media policy in place. Those that do cite guideline inconsistency as the biggest problem.
• Social media has changed the roles and responsibilities of global internal communicators. Practitioners are rapidly changing focus from controlling communication to influencing colleagues.
• Leaders are embracing “two-way employee communication” but still rely on email and e-newsletters.
• The adoption of social media tools and platforms has significantly narrowed the communication gap between leaders and employees but increased the fear of loss of control and power at the top of organizations.
• Global internal communication teams stick to the basics when measuring the success of social media initiatives using website data and analysis or intranet traffic figures.
• Gaining budget, overcoming IT restrictions and management fearing a loss of control and reputational damage are the biggest barriers preventing communicators from implementing social media tools within their organizations.

Additional detail on their findings can be found on their recent press release. It makes for interesting reading. Join the discussion about the research on this blog; we’d be interested to know what you think.

Are you able to get away from it all?

Monday, August 2nd, 2010

There was once a time when you could go on vacation and truly “get away from it all” with your family for a week or two. People at work could live without you for a while, summer was a quiet time when people could catch up on projects. Today most people head out with at least one computer and their BlackBerry (or mobile device of choice) by their side. In fact, a recent study by Osterman Research found that 79% of respondents admit to taking a work-related device with them on vacation.

Some of this is related to the economy. People are doing whatever they can to ensure that they hold on to their jobs. In the long term, however, it’s setting a precedent, one that will be hard to move away from once the economy, and nerves, fully recovers.

While constant connection might be an aggravation for some people while on vacation, for entrepreneurs it’s actually given them much greater flexibility and a degree of freedom. It’s much easier to take a few days away while remaining in touch with any employees you have back home. Even better, many entrepreneurs are simply able to conduct business from anywhere.

We wanted to find out what you’re doing to stay in touch, or not, this summer. Visit our LinkedIn page and take our latest poll.

So Many Passwords, So Little Time

Sunday, July 11th, 2010

We hear frequent complaints about the number of passwords required to get by in today’s world. Most of us have had an ATM pin for years, but now we have passwords for bank accounts, e-mail, databases, newspapers, Facebook, LinkedIn…you get the picture. Increasingly we find ourselves resorting to clicking the “Forgot my password” link, a time consuming process that can get quite annoying when used on a regular basis. Especially when a site won’t let you re-use any previously used passwords and you spend 10 minutes coming up with something you never used before, and that you have a even a slight chance of remembering next time.

What are some of your options for making this easier? Here are a few of the most common ones we thought of:

Write them down – Who hasn’t gone to use a friend or co-worker’s computer and found a Post It note “hidden” under the keyboard containing all their user names and passwords? Pretty much a breech of security protocol for most companies, but unfortunately it’s often necessary. This is also not a good idea for personal information, such as bank accounts. You never know who’s going to use your computer area; storing critical information in this way exposes you to a lot of risk.

Have your browser remember your passwords – While this is certainly useful, you still can’t guarantee who uses your computer. By simply having each site remember your user name and password, you’re giving anyone who uses your computer access to EVERYTHING. You’re also in trouble if you clear your cache—you won’t be recognized next time you go back to that secure site—or if you use another computer and can’t remember any of your passwords.

Use password management software – There are several packages on the market, available at a wide variety of prices. We found a good comparison of products at the site Top 10 Reviews. Investing in something like this could be worthwhile to better secure all of your business and personal information.

We’d like to see what other people do to manage the overwhelming number of user names and passwords they need to get by every day. Post a comment and share your ideas with our readers.

Client Spotlight: Microsearch Corporation

Wednesday, July 7th, 2010

Microsearch Corporation, based in Saugus, MA, is a small, privately-owned technology company that specializes in low-cost document conversion, and search and retrieval services. Clients use their services to convert paper or electronic documents into secure, searchable online content, which is hosted on a web site for easy, fast access by any authenticated user.

One part of their customer base is the municipal, state, and federal governments. In mid-2009 Microsearch had the opportunity to bid on a contract with the State of Massachusetts, and the bid itself had to be Section 508 compliant. Section 508 is a federal law that addresses the needs of people with disabilities. It sets forth provisions that establish a minimum level of accessibility to eliminate barriers in information technology.

Susan Kelly, President of Microsearch, approached SOFTEACH about MS Word document training. She and her colleagues had to know how to create macros and how to create and manipulate a large number of complex tables for the bid. They were looking for training on MS Word that focused on their particular needs.

SOFTEACH trainer Darlene Collins worked with Susan to define their needs and then conducted an Advanced MS Word document class focused on Section 508 compliance for several Microsearch employees. The class was held online, with Susan and her colleagues logging in from a remote location. “We really learned a lot from Darlene in terms of creating macros,” said Susan Kelly, “She was quite helpful in teaching us how to create the accessible document we needed to win this new business.” In the end, Microsearch won that state bid because they were able to meet the 508 compliance requirements, and they will have an edge in future bids because of their new expertise.

To learn more about Microsearch Corporation and their services, visit their website.

Firewalls – A Network’s First Line of Defense

Saturday, June 26th, 2010

Fast, broadband Internet connectivity (T1, T3, ISDN, DSL, cable) makes it possible for anyone with enough computer savvy to remotely access any computer on a company’s network, as well as an individual’s home computer. Once into a computer, these Internet raiders can view and steal data, take control of programs and web sites, and otherwise wreak havoc on companies, government agencies, educational institutions, media outlets, and more.

Firewalls are programs and hardware that act as security guards to provide varying levels of protection. For instance, they can prevent unauthorized log-ins from outside sources, filter information coming through Internet connections, and / or permit only e-mail traffic to pass through. Firewalls also can provide a logging and auditing function which gives summaries about what kinds and amount of traffic passed through it, how many break-in attempts occurred, and so on.

Firewalls, however, are not good protection against viruses because there are too many viruses, with the numbers and types increasing daily. A quality anti-virus software that the user updates frequently is still the best defense against viruses.

Want to Save Money While Upgrading to Office 2010?

Sunday, June 20th, 2010

Many companies are looking at upgrading to Office 2010 and/or Windows 7; in fact SOFTEACH is working with quite a number of clients who are making that transition either now or in the not-too-distant future. Naturally, cost is an issue for any business, regardless of its size, as they evaluate pursuing a major software or system upgrade. We’ve come across a couple of strategies that companies can use when trying to save money and we decided to share that information with you. Depending on the type of Microsoft Office license you currently have, you may be able to realize some good savings.

Upgrade to Office 2007 First

This June 9, 2010 article in PCWorld describes a loophole in Microsoft’s licensing rules that allows organizations with copies of Office 2003 to save money by first upgrading to Office 2007 and then moving to 2010. You have to be careful how you manage this process, it can be a bit confusing, but the savings could outweigh the hassle.

Savings for Open Value Subscription Customers through June

For those companies with an “open value subscription,” this May, 2010 Visual Studio Magazine article outlines how you can save through a Microsoft discount program–but only if you upgrade by the end of June, 2010. If you fall into this category, you’ll want to be sure to move on this quickly.

Whichever avenue you choose to pursue an upgrade, we’re available at SOFTEACH to help you train your staff on the many new features of Office 2010 and Windows 7. Contact us today for a free quote on online or on-site customized training.

And finally…Satisfy our Curiosity

Visit our LinkedIn page to take our newest poll: Does your business plan to upgrade to Office 2010 or Windows 7 this year?

Microsoft Office Web Apps Launches

Monday, June 14th, 2010

Microsoft entered the world of cloud-based programs last week with the official launch of its Office Web Apps, which was created to compete head-on with the popular Google Docs application.

Google Docs has become increasingly popular over the last few years with both individuals and businesses that are looking for free Web-based alternatives to desktop software programs, either as a money-saving tool or as a way to improve document collaboration. Microsoft’s foray into this area will pose a serious challenge to Google’s dominance of this field.

Each program has its strengths and weaknesses—Office Web Apps is better at maintaining the layout of a document, whereas Google Docs reportedly still wins in terms of document collaboration. However, the Office Web-based product is still in early stages, and it will be easier, and less costly, for them to make enhancements to an online product.

Some businesses have started using free Web-based products for their entry-level employees, or for staff that doesn’t need to use Office-type programs in their day-to-day job. The cost savings can be great, but sharing documents internally can sometimes be a challenge. We’ll be interested to watch this trend to see if it continues as cloud computing becomes more popular.

Does your business use Google Docs? Do you plan to use Microsoft Web Apps in your business? How do you currently use/plan to use these and similar Web-based programs? Share your thoughts with us by posting a comment.

LinkedIn Opportunities for Business

Sunday, June 6th, 2010

Elizabeth Brown, the president and founder of SOFTEACH, had the opportunity to make a presentation about LinkedIn to a local group called The Seven Thirty Club several weeks ago. Some strategies that Elizabeth and other industry experts have used to build their business using this powerful tool include:

Set Appointments with 2nd Level Contacts

Conduct a 2nd level search by job title or zip code, for example, and make appointments via introductions or direct phone calls. Save your search and it will update your list automatically with listings.

Create a Prospect List

Using advanced search again, review the result list and select someone who is ideal. Open their profile and look to the right for similar people.

Use Keywords to Attract Search Engines

Create 15 keywords for your business, and include some of them in all status updates, your profile, and other information you include on your page. This will help Google, and other search engines, find you.

Make Introductions Regularly

Introduce people and you will receive introductions too. You have to network daily to help others, and you will ultimately help build your own business.

Offer Information Regularly

Answer questions, pose questions, participate in discussions. Everything you do will increase the exposure of your own business.

Elizabeth’s full presentation is available, naturally, on her LinkedIn page via ShareShare.

Seven Tips for Journeying into the Cloud

Saturday, May 29th, 2010

We recently found an article on a site created for government employees, NextGov.com, called Seven Tips for Journeying into the Cloud written by Glenn K. Davidson from EquaTerra, a global IT consulting firm. We think it provides some great tips for everyone, regardless of their industry, as they start to consider moving toward cloud computing. The seven tips Glenn Davidson developed are provided below. If you want to view the full article, you can do so at NextGov.com.

To deliver these services, providers such as IBM and CSC Corp. and high-tech firms such as Google and Amazon are building massive clouds. The marketplace continues to expand. But keep in mind that cloud computing, for all its promise, is not quite a plug-and-play solution. Otherwise, everyone would be doing it. Instead, cloud computing, like any sourcing option, requires careful analysis and planning. Consider these steps for moving to the cloud.

1. Review your company’s applications.   How might they work in a cloud? What would be involved in making them Internet-ready? If you have noncritical applications that require dedicated infrastructure but are used infrequently, consider outsourcing these to a cloud platform, while focusing in-house IT resources on mission-critical functions. Or, if you have a slate of applications as part of an Enterprise Resource Planning platform, those might run well on a cloud, which could help reduce infrastructure costs and improve users’ access to organizational tools.

2. Start with a pilot.  Cloud computing could be a way to handle sudden spikes or overflows company’s workload can be transitioned to the cloud in the near term, and then use these quick hits to evaluate the benefits, build support and develop a roadmap for migrating other services to the cloud.

3. Plan for transitional costs.  Despite the cost advantage, you’ll still need to invest in the transition to cloud computing. Preparing custom applications to run on the cloud, for example, will be a labor-intensive activity, and you also might have to support legacy applications that can’t run on the cloud. In addition, the full implementation of cloud computing can be an expensive, multiyear transition for large departments.

4. Plan for additional costs.  Beyond the transition, carefully consider what other costs could arise. For example, should you include support costs for cloud applications? If these aren’t included in the deal, you might have to build this capability internally, or purchase it as an additional service.

5. Assess the risks.  Cloud computing, like other sourcing strategies, has its risks; you need to think about how to protect the data. If you outsource data storage to a cloud beyond company firewalls, could it raise the risk of it being compromised? How will a service provider’s security measures affect your compliance with, say, the 1996 Health Insurance Portability and Accountability Act, which requires organizations to secure personal medical data, or other regulatory guidelines? There also are risks that could affect performance. Leasing space on a cloud, after all, means you’re dependent on someone else’s capacity. Downtime, even if it’s scheduled, will directly affect your access to resources.

6. Plan for change management.  Cloud computing is still an emerging technology and might not be widely understood by all. For example, your constituents and internal customers suddenly will have instant access to servers, storage and computing platforms, all of which were once controlled by the IT office. This change will require education of both parties.

7. Select the right service provider.  To achieve your goals and manage risk, it’s critical to choose your provider carefully and to draw up an effective contract. For instance, how do you design and enforce service-level agreements? What would happen in the event of a planned or unplanned outage? How are the service provider’s fees structured? Are there hidden costs for support and other services? Once data moves to the cloud, who owns the information? What are the risks and rewards of an open-source environment?

Know How to Protect Yourself on Facebook

Monday, May 17th, 2010

We’ve all heard a lot recently about growing concerns about Facebook’s privacy policies and the sometimes easy availability of their user’s personal information. We use Facebook, as well as other social media, to provide information to our friends about issues that may be of interest to them. However, we understand that we have to be cautious about what we post—we share the responsibility for keeping our information secure.

The reality today is that if you’re online, your information is in the public domain, regardless of how secure each site promises to be (watch this video on CNN that discusses these issues). So to protect yourself, make sure you use common sense while deciding what to share. At the very least, there’s certain personal information you should never post online:

  • E-mail address and home phone number
  • Date of birth
  • Home address
  • Travel plans—don’t tell everyone your house will be empty for the next two weeks!

Facebook is still a great tool for connecting with others, just make sure you’re protecting yourself and that you are up-to-date with their privacy policies. We found this great video on the Huffington Post site that provides detailed instructions on how to properly change your Facebook privacy settings.