Posts Tagged ‘customized training’

Melcrum Social Media Survey

Sunday, August 15th, 2010

Early this year Melcrum, a privately held research and training company, conducted a survey of global use of social media among internal communications professionals. More than 2,600 people responded from 1,800 organizations.

We frequently hear from people about not only their confusion over how to best use social media, but about their uncertainty around its success. The findings of this survey show that people are pretty much evenly split over whether they think social media is an effective tool for internal communication.

Key findings were:

• The level of social media expertise and experience among the profession is poor with more training needed.
• More than half of global internal communicators say their organizations do not have a social media policy in place. Those that do cite guideline inconsistency as the biggest problem.
• Social media has changed the roles and responsibilities of global internal communicators. Practitioners are rapidly changing focus from controlling communication to influencing colleagues.
• Leaders are embracing “two-way employee communication” but still rely on email and e-newsletters.
• The adoption of social media tools and platforms has significantly narrowed the communication gap between leaders and employees but increased the fear of loss of control and power at the top of organizations.
• Global internal communication teams stick to the basics when measuring the success of social media initiatives using website data and analysis or intranet traffic figures.
• Gaining budget, overcoming IT restrictions and management fearing a loss of control and reputational damage are the biggest barriers preventing communicators from implementing social media tools within their organizations.

Additional detail on their findings can be found on their recent press release. It makes for interesting reading. Join the discussion about the research on this blog; we’d be interested to know what you think.

Want to Save Money While Upgrading to Office 2010?

Sunday, June 20th, 2010

Many companies are looking at upgrading to Office 2010 and/or Windows 7; in fact SOFTEACH is working with quite a number of clients who are making that transition either now or in the not-too-distant future. Naturally, cost is an issue for any business, regardless of its size, as they evaluate pursuing a major software or system upgrade. We’ve come across a couple of strategies that companies can use when trying to save money and we decided to share that information with you. Depending on the type of Microsoft Office license you currently have, you may be able to realize some good savings.

Upgrade to Office 2007 First

This June 9, 2010 article in PCWorld describes a loophole in Microsoft’s licensing rules that allows organizations with copies of Office 2003 to save money by first upgrading to Office 2007 and then moving to 2010. You have to be careful how you manage this process, it can be a bit confusing, but the savings could outweigh the hassle.

Savings for Open Value Subscription Customers through June

For those companies with an “open value subscription,” this May, 2010 Visual Studio Magazine article outlines how you can save through a Microsoft discount program–but only if you upgrade by the end of June, 2010. If you fall into this category, you’ll want to be sure to move on this quickly.

Whichever avenue you choose to pursue an upgrade, we’re available at SOFTEACH to help you train your staff on the many new features of Office 2010 and Windows 7. Contact us today for a free quote on online or on-site customized training.

And finally…Satisfy our Curiosity

Visit our LinkedIn page to take our newest poll: Does your business plan to upgrade to Office 2010 or Windows 7 this year?

Microsoft Office Web Apps Launches

Monday, June 14th, 2010

Microsoft entered the world of cloud-based programs last week with the official launch of its Office Web Apps, which was created to compete head-on with the popular Google Docs application.

Google Docs has become increasingly popular over the last few years with both individuals and businesses that are looking for free Web-based alternatives to desktop software programs, either as a money-saving tool or as a way to improve document collaboration. Microsoft’s foray into this area will pose a serious challenge to Google’s dominance of this field.

Each program has its strengths and weaknesses—Office Web Apps is better at maintaining the layout of a document, whereas Google Docs reportedly still wins in terms of document collaboration. However, the Office Web-based product is still in early stages, and it will be easier, and less costly, for them to make enhancements to an online product.

Some businesses have started using free Web-based products for their entry-level employees, or for staff that doesn’t need to use Office-type programs in their day-to-day job. The cost savings can be great, but sharing documents internally can sometimes be a challenge. We’ll be interested to watch this trend to see if it continues as cloud computing becomes more popular.

Does your business use Google Docs? Do you plan to use Microsoft Web Apps in your business? How do you currently use/plan to use these and similar Web-based programs? Share your thoughts with us by posting a comment.

Know How to Protect Yourself on Facebook

Monday, May 17th, 2010

We’ve all heard a lot recently about growing concerns about Facebook’s privacy policies and the sometimes easy availability of their user’s personal information. We use Facebook, as well as other social media, to provide information to our friends about issues that may be of interest to them. However, we understand that we have to be cautious about what we post—we share the responsibility for keeping our information secure.

The reality today is that if you’re online, your information is in the public domain, regardless of how secure each site promises to be (watch this video on CNN that discusses these issues). So to protect yourself, make sure you use common sense while deciding what to share. At the very least, there’s certain personal information you should never post online:

  • E-mail address and home phone number
  • Date of birth
  • Home address
  • Travel plans—don’t tell everyone your house will be empty for the next two weeks!

Facebook is still a great tool for connecting with others, just make sure you’re protecting yourself and that you are up-to-date with their privacy policies. We found this great video on the Huffington Post site that provides detailed instructions on how to properly change your Facebook privacy settings.

Microsoft Office 2010–Should you Upgrade?

Monday, May 10th, 2010

The business launch of Microsoft Office 2010 is now two days away, and discussions are continuing online over the decision to upgrade. Regardless of the size of your business, upgrading to the newest version of Microsoft’s popular Office product isn’t necessarily a no-brainer.

In addition to the usual questions around increased functionality available in the new version for current 2003 or 2007 users, there are many “freeware” options available now that offer a level of competition that didn’t exist several years ago. Some companies are even starting to integrate these freeware programs into their offering to employees. Newer employees, or employees who don’t need the full Office suite for their everyday job, are being offered tools such as Google Docs, Zoho, or Open Office. Each freeware offering has its good and bad points, and satisfaction with them often depends on whether the user is familiar with the full functionality of Word or Excel—but, you know, they’re FREE. Microsoft has even developed a product to compete with these freeware offerings, but it’s nowhere near as powerful as their retail product.

Dedicated Office users will naturally have to evaluate the 2010 enhancements based on the usefulness of those new features to themselves or their organization. Office 2003 users will have to take into account the ever shrinking support for their release that Microsoft is providing, as well as their eagerness to learn how to work with the ribbon. The 2010 release improves the way the ribbon works and can be managed, but it’s still a pretty big culture shock for people who aren’t familiar with it.

We have clients in both camps. Those who want to stick with Office 2003 until its last dying breath, and those who are eager to upgrade to the newest version. What are you or your company planning? What are your thoughts about the new Office upgrades? Do you use freeware in your organization in addition to the Office suite? Share your thoughts with us.

SharePoint 2010 – It’s Right Around the Corner

Monday, April 26th, 2010

As part of several major business launches slated for May 12, 2010, Microsoft will be releasing it’s new version of Sharepoint 2010. According to a recent review of the product by IDC, the greatest part of the upcoming release will be the integration of tools and features across a common platform in order to support a broad variety of information work tasks.

Some of the improvements in Sharepoint that IDC highlights include:

  • Authoring capabilities built in at every point so that users can create, edit, and publish blogs, wikis, Web pages, profiles, etc. Support for co-authoring using Microsoft’s desktop Office suite and/or its new browser-based Office Web Apps.
  • Collaboration aided by better Outlook integration, ability to rank documents and recommend them, and automatic tracking of recent activities and projects to help people find others working on similar products.
  • Support for emerging industry standards such as AJAX, XHTML, REST, and LINQ, and browsers like Safari and Firefox in addition to Internet Explorer. Developers, IT professionals, and end users have needed help in extending SharePoint to mixed environments, and Microsoft appears committed to this.

You can read the full write up by IDC, SharePoint 2010: Re-thinking Information Work, for additional information.

You can also contact SOFTEACH directly to discuss training options for this, and other, upcoming upgrades.

Six Tips for Meeting Attendees

Monday, March 22nd, 2010

Last week we talked about e-mail etiquette, this week we want to share our thoughts with you about meetings. Whether the group you’re meeting with is all in one room, or all over the world, there are several things we can each do to ensure that the meeting runs smoothly and that everyone walks away feeling like something was accomplished:

1.  Be on time, and start on time.

How many of us have spent 20 minutes waiting for everyone to get there, or to dial in, and get settled? And once the meeting gets started, people continue coming in, and the meeting facilitator starts over to “catch everyone up.” It’s frustrating, wastes everyone’s time, and simply gets the meeting off to a bad start. Attendees have already mentally moved on to all the important things they could be doing rather than sitting through the meeting. Respect the time of others, and be on time. Meeting facilitators should start on time and catch stragglers up after the meeting has concluded.

2.  Turn off all sounds from your phone.

You may need to keep your phone on, and on hand, in case of an emergency, but there’s no reason it should be a distraction to the rest of the group. Particularly if your ring tone will simply distract everyone by generating a heated debate over which decade had the best music.

3.  No texting. No email. Period.

If you want the meeting to proceed smoothly and be effective, everyone has to pay attention and participate. If you’re constantly checking your messages and working on other things, you’re not going to focus on anything properly. In fact, in a February, 2010 article published by the Chronicle of Higher Education, Clifford I. Nass, a professor of psychology at Stanford University, explained that in research he’s conducted he’s found that “Heavy multitaskers are often extremely confident in their abilities, but there’s evidence that those people are actually worse at multitasking than most people.” Help yourself and others be productive by being fully engaged in the meeting.

4.  Take electronic notes, but be respectful of others.

Make sure you turn off your keyboard click if you’re using your computer to take notes on Microsoft Word, or any other software application. And don’t become so engaged in typing up your notes that you neglect active participation in the meeting.

5.  Set a time limit.

Meetings shouldn’t exceed 90 minutes, one hour is preferable. Keeping them short keeps everyone focused on the task at hand.

6.  Pay attention.

We’ve mentioned this several times above, but it’s so important that we felt it worth saying again. Let’s face it, meetings can be a painful distraction when you have 50 things on your “To Do” list–and none of those things were even ON your “To Do” list when you got started this morning. Everyone needs to do what they can to help the meeting move forward to a timely conclusion.

Client Spotlight: Miken Builders

Monday, February 22nd, 2010

Miken Builders needed training for Microsoft Project for their project managers, project leaders, and some of their administrative support staff. While their staff was familiar with the software, it hadn’t been used to its full potential. When Miken received a Workforce Training Grant from the government, they contracted with Softeach to help their employees maximize their use of the software based on their objectives, processes, equipment and standards—and ultimately to improve productivity.

Two days of customized on-site training was set up, and included Saturday training so that project staff wasn’t away from their job responsibilities too long during the busy work week.*

“I was very pleased with the attention and professionalism your entire organization showed us,” said Lindsay Maurer, Marketing Manager with Miken Builders, “The Softeach instructors were not only experts, but went above and beyond to use examples our team could relate to and learn from. I wouldn’t use another computer training company.”

* Unlike plumbers, Softeach doesn’t charge extra for Saturdays.

Harmony Development Company Advances

Friday, February 5th, 2010

Rhonda Hill says:

February 4, 2010 at 10:20 am  (Edit)

SOFTEACH Experience

A few years ago we had a diverse group of associates working for our company with different levels of skills and knowledge of Microsoft Excel. Upper management agreed that everyone willing to expand their knowledge could take a course in Excel.

I contacted SOFTEACH and they are one of the most professional accommodating companies I’ve ever worked with. Due to the number of participants, they sent a representative out to our office location for training for the day. Before the representative came out, together we planned an agenda and that worked really well. She was very knowledgeable, informative, and was very patient when someone asked questions. The entire training session was a benefit to the company.

Since the session, SOFTEACH has periodically followed up to see if we need training in other areas. I would definitely recommend their services to anyone anxious to gain knowledge of software applications.

Thank you
Rhonda Hill
Harmony Development Company
Harmony, Florida

SOFTEACH Delivers Customized Services to TERC

Wednesday, February 3rd, 2010

TERC has used Softeach trainers for five years; during that time we have developed a wonderful working relationship with our sales representatives and trainers. Their responsiveness and flexibility have been very helpful in developing trainings appropriate to the wide range of skills and learning needs of TERC staff. We support the use of applications from MS Office and Filemaker to Adobe Creative Suite, at all skill levels, and Softeach has helped us deliver trainings tailored to the needs of our staff. Softeach trainers have even learned new applications upon request. As the in-house training manager at TERC, I greatly appreciate having a training partner that I can rely on to fulfill our needs.
Cara DiMattia, TERC, Cambridge, MA