Archive for March, 2010

Six Tips for Meeting Attendees

Monday, March 22nd, 2010

Last week we talked about e-mail etiquette, this week we want to share our thoughts with you about meetings. Whether the group you’re meeting with is all in one room, or all over the world, there are several things we can each do to ensure that the meeting runs smoothly and that everyone walks away feeling like something was accomplished:

1.  Be on time, and start on time.

How many of us have spent 20 minutes waiting for everyone to get there, or to dial in, and get settled? And once the meeting gets started, people continue coming in, and the meeting facilitator starts over to “catch everyone up.” It’s frustrating, wastes everyone’s time, and simply gets the meeting off to a bad start. Attendees have already mentally moved on to all the important things they could be doing rather than sitting through the meeting. Respect the time of others, and be on time. Meeting facilitators should start on time and catch stragglers up after the meeting has concluded.

2.  Turn off all sounds from your phone.

You may need to keep your phone on, and on hand, in case of an emergency, but there’s no reason it should be a distraction to the rest of the group. Particularly if your ring tone will simply distract everyone by generating a heated debate over which decade had the best music.

3.  No texting. No email. Period.

If you want the meeting to proceed smoothly and be effective, everyone has to pay attention and participate. If you’re constantly checking your messages and working on other things, you’re not going to focus on anything properly. In fact, in a February, 2010 article published by the Chronicle of Higher Education, Clifford I. Nass, a professor of psychology at Stanford University, explained that in research he’s conducted he’s found that “Heavy multitaskers are often extremely confident in their abilities, but there’s evidence that those people are actually worse at multitasking than most people.” Help yourself and others be productive by being fully engaged in the meeting.

4.  Take electronic notes, but be respectful of others.

Make sure you turn off your keyboard click if you’re using your computer to take notes on Microsoft Word, or any other software application. And don’t become so engaged in typing up your notes that you neglect active participation in the meeting.

5.  Set a time limit.

Meetings shouldn’t exceed 90 minutes, one hour is preferable. Keeping them short keeps everyone focused on the task at hand.

6.  Pay attention.

We’ve mentioned this several times above, but it’s so important that we felt it worth saying again. Let’s face it, meetings can be a painful distraction when you have 50 things on your “To Do” list–and none of those things were even ON your “To Do” list when you got started this morning. Everyone needs to do what they can to help the meeting move forward to a timely conclusion.

10 Email Etiquette Tips for Your Business

Monday, March 15th, 2010

Email is the primary form of communication for just about all businesses today, yet people often give surprisingly little thought to how it’s being used. We’re judged by our email messages, what they say and how they’re managed. We’ve discussed this at SOFTEACH and come up with 10 Email Etiquette Tips to help you use email effectively for your business.

1. Be Careful About the Tone

There’s a delicate balance between keeping the tone of your email unemotional and sounding cold or even annoyed. Some people are very sensitive to the perceived tone of emails and could read more into it than intended. It’s important to keep in mind when you’re rushing to get a response out and just trying to check one more thing off your “To Do” list.

2. Be Concise

Remember the old expression: Keep It Simple Stupid. People get a lot of email these days; they don’t have time to figure out what you’re saying. Use short sentences and get to the point.

3. Use “cc” Sparingly

If someone doesn’t need to see what you’re sending out, don’t cc them on it. Don’t go overboard using this as a CYA tool or as a way to show people all the cool things you’re working on.

4. Use “Reply All” Sparingly

Related to #3 above, if the sender is the only person who needs to see your reply, just reply to him or her. Don’t try to generate an entire conversation with everyone the email was sent to. If the sender had to send it to a number of people for informational purposes only, most of them will view the ongoing responses as an annoyance.

5. Don’t Include Sensitive Information

Email messages can be easily forward to anyone. They can also be printed off and left sitting at printers forgotten. You have no way of knowing where the information you include in an email will end up, so you need to be very careful what you say.

6. Use a Meaningful Subject Line

As we mentioned earlier, people get a lot of emails today, and often just scan their inbox quickly looking for anything important they need to address, or something they can take care of quickly. By using a subject line that is descriptive of what you’re looking for, you can help ensure that your email is read.

7. Eliminate Typos and Bad Grammar

Being in a rush is not an excuse to send out an email riddled with typos, bad grammar and little to no punctuation. People on the receiving end will perceive you as either rushed and sloppy or as a person with a poor command of the English language. Emails like this are generally viewed as very unprofessional, so it will reflect poorly on your business. Take an extra minute or two and make sure you’re projecting the right image to your customers and prospects.

8. Don’t Forward Chain Letters

You might find them funny, or feel the need for some good luck, but in general they’re a nuisance to anyone who receives them. Once you get pegged as the person who sends too much junk mail, you’ll have a hard time getting people to read the emails you really need them to read.

9. Avoid Using All Caps

Amazingly enough, some people still don’t realize that using all caps in an email or its subject line is considered shouting. Using all caps won’t highlight for people that you’re sending them important information—they’ll just think you’re being obnoxious.

10. Say “Thank You”

Those two words go a long way toward making someone feel appreciated for something they’ve done for you. Don’t be in such a rush that you don’t remember to appreciate their work. But don’t use “Reply All” unless everyone on the list truly needs to understand the effort that has been made.

What are some of your email pet peeves? What is important to you when you send or receive a message? Post a comment and share your thoughts with us.

SOFTEACH and Newbury College

Wednesday, March 10th, 2010

Elizabeth W. Brown is speaking at Newbury College on 3/25, sharing her experience as a woman business owner and how she grows the business.

Try it, You’ll Like it.

Monday, March 8th, 2010

Some of you will remember that immortal line from old Alka-Seltzer commercials in the 1970’s. They featured one person feeling some discomfort, but uncertain about trying something new to deal with the problem. Lucky for them they had a wise wife/husband/mother/father/friend, etc. around to show them how easily Alka-Seltzer could relieve their pain.

Technology over the last twenty years (at least) has changed so rapidly that it’s often difficult for people to keep up—particularly if they are a little uncomfortable with it to begin with. While technology has evolved to make our lives easier, and to make us more productive, sometimes the learning curve seems overwhelming.

One area that’s changed is employee training. Taking a training class has historically meant going to an offsite facility, or to a designated training area in-house and bringing an instructor in to work with your employees. While effective, this is an expensive proposition, both in terms of the actual dollars spent to conduct the training and in the time employees spend away from their desks. In today’s world where companies are trying to maintain high productivity levels with fewer staff, this is no longer a viable option. As with everything else, technology is now available to give companies an alternative: E-learning – training conducted with your Internet access.

The American Society for Training and Development (ASTD) recently published the results of new research they conducted, “E-Learning Trends 2010,” in which they polled their readers on how they’re using e-learning in their organizations. Some interesting facts they uncovered:

  • 25% of respondents say that e-learning or blending programs are 40% or more of their training budgets.
  • 34% use e-learning for end user/desktop application training.
  • 23% of these companies use virtual classrooms.

Regardless of your company size or industry, e-learning is a great way to resolve the time and money issues while still giving employee’s high-quality, effective training. SOFTEACH specializes in providing live, interactive, customized, online training, and can answer any questions you have about how to integrate it into your existing training program.

Give it a try. You may find, to quote another 1970’s commercial for Life cereal, “He likes it, hey Mikey!” You can contact SOFTEACH at 800-815-5424, or request a free quote online.

To Accept or Not to Accept, that is the Question

Monday, March 1st, 2010

We hear this question all the time: “How do I manage the people wanting to connect with me on Linked In?”

We’ve come up with a few tips to help you as you navigate this part of Web 2.0:

1. Thoughtfully select those people you know and trust because these are the people you will seek advice from and request a recommendation from regarding your or other’s quality of work. Because of this, the quality of your contacts is always more important than the quantity of contacts. If you know little about the connection, you weaken the integrity of the recommendation and your network.

2. Be careful how you use the “I don’t know” feature when rejecting an invitation to connect. This could simply be a person who doesn’t know how to use invitations properly. By selecting “I don’t know,” that person is blocked from sending you another invitation in the future, but if they get that rejection from too many people they could also be restricted from sending invitations to others. If you use the “Archive” feature, you can consider their invitation at a later date if you’d like, and you won’t have reminders that you have that open invitation in your Inbox as an action item.

3. Protect yourself from unwanted invitations by turning on the “Invitation Filtering” feature. This lets you use your uploaded address book on LinkedIn as a “white list,” restricting invitations to people in your address book. You can also require that only people who know your e-mail address be allowed to connect with you. Click on “Settings” at the top of the home page and then “Invitation Settings” under “E-mail Notifications” to select the options your prefer.

Putting some careful thought into how you connect with others through Linked In will make this a more powerful tool for you to build and expand your network.

We want to know what you think. Share with everyone some ways you manage your LinkedIn contacts. Or let us know some other issues you struggle with as you work with LinkedIn.